Privacy Policy

We collect information in the following ways:

Information you provide on the demo request form

• Your name, work email, phone number, company name, role, and the details you share about your gifting needs.
• Anything else you choose to include in the message field.

Information you provide when placing a shop order

• Billing and shipping contact details, including recipient name, shipping address, email, and phone number.
• Order contents, gift notes, and any delivery instructions you provide.
• Payment details (card number, expiration, CVC, and billing ZIP) handled by our payment processor on our behalf; we do not store full card numbers on our own systems.

Information you provide for the newsletter

• Your email address and, if you provide them, your name and company.
• Your subscription preferences and engagement signals (whether you opened or clicked a campaign).

Information collected automatically

• Device and usage data such as IP address, browser type, operating system, referring URL, pages viewed, and timestamps.
• Cookies and similar technologies used to keep the site working, remember preferences, and measure traffic. See the Cookies section below.

Information from third parties

• Information from our payment processor about whether a charge succeeded or failed and any fraud signals.
• Information from shipping carriers about the status of a delivery.
• Information from analytics providers about aggregated site usage.

We use the information we collect to:

• Respond to demo requests, schedule meetings, share proposals, and follow up on sales conversations.
• Process and fulfill shop orders, ship gifts, send order confirmations and delivery updates, and handle returns and customer support.
• Send the newsletter to subscribers and measure how it performs.
• Operate, secure, monitor, and improve the website and services, including troubleshooting, fraud prevention, and analytics.
• Comply with our legal, tax, and accounting obligations and enforce our Terms of Service.

We do not sell personal information, and we do not share personal information with third parties for their own advertising purposes.

We share personal information only as follows:

• With service providers that help us run the business, such as payment processors, shipping carriers, hosting and infrastructure providers, email and CRM tools, and analytics providers. These providers may use the information only on our instructions and consistent with this Policy.
• With our suppliers and fulfillment partners to the extent needed to ship the products you order, including the recipient name, shipping address, and contents of the gift.
• When required by law, regulation, subpoena, or other valid legal process, or to protect the rights, property, or safety of ’preciated, our customers, or others.
• In connection with a corporate transaction such as a financing, merger, acquisition, or sale of assets, in which case personal information may be transferred to the successor entity subject to this Policy.

We use a small number of essential cookies to keep the site working (for example, to remember a logged-in session or items in a cart) and analytics cookies to understand how visitors use the site so we can improve it. The first time you visit the site we show a consent banner so you can accept or decline non-essential analytics cookies, and you can change your choice anytime by clicking "Manage cookies" in the footer. Analytics scripts are only loaded after you accept. You can also control cookies through your browser settings; disabling some cookies may break parts of the site such as checkout. We do not use cookies for cross-site behavioral advertising.

We keep personal information only as long as we need it for the purposes described above, and then we delete or de-identify it. Typical retention windows include:

• Demo request submissions: up to 24 months from the last interaction, unless you become a customer or ask us to delete the record sooner.
• Shop order records (including shipping addresses and emails): up to 7 years to comply with tax, accounting, and warranty obligations. After that period we delete or de-identify the records.
• Newsletter subscriptions: until you unsubscribe, plus a short suppression record so we do not contact you again by mistake.
• Server, security, and analytics logs: typically up to 13 months.

We may keep information longer when necessary to resolve a dispute, investigate a security incident, or comply with a legal obligation.

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and vendor due diligence. No system is completely secure, however, and we cannot guarantee the security of information transmitted to or stored on our systems.

Depending on where you live, you may have rights with respect to your personal information, including the right to access, correct, delete, or receive a copy of your information, and the right to opt out of certain processing. You can exercise these rights by emailing us at info@preciated.co. We will respond within the time required by applicable law and may need to verify your identity before acting on a request.

U.S. residents may have additional rights under their state privacy laws (for example, California, Colorado, Connecticut, Virginia, and Utah). We do not "sell" personal information or share it for cross-context behavioral advertising as those terms are defined under those laws.

If you are a recipient of a gift sent through our platform and have questions about how the sender obtained your address or how to opt out of future shipments from that sender, please contact the sender directly. We will assist where we can, but the sender is the controller of that information.

You can unsubscribe from marketing emails at any time using the link at the bottom of those emails or by writing to info@preciated.co. We will still send transactional messages related to demos you requested or orders you placed.

The services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

We are based in the United States and currently ship within the United States. If you contact us from outside the United States, you understand that your information will be transferred to and processed in the United States, which may have different data protection rules than your home jurisdiction.

We may update this Policy from time to time. If we make material changes, we will update the effective date at the top of this page and, where appropriate, provide additional notice. Your continued use of the services after the changes take effect means you accept the updated Policy.

For questions or requests about this Policy or your personal information, please email info@preciated.co.